Account Information
1. Do I need to register?
2. How
do I update my account?
3. What do I do if I forget my
login/password?
Shipping and Payment Information
4. Is your
credit card processing secure?
5. What is the privacy
policy?
6. Do you charge sales tax?
7.
How do I know what is my shipping charge?
8. What method can
I use to pay?
9. When is my credit card charged?
10. What shipping method can I
choose?
11. Can
you ship to an address other then my billing address?
12.
Do you ship international?
Return and Refund Information
13. I
entered the wrong shipping address and now my package is in transit. What can I
do about this?
14. What
is your refund policy?
15. What happens if my package is lost or damaged?
16. How do I exchange defective product?
Other Information
17. Is the online price
the same as in store
price?
18. What do the icons mean?
19. Do you take phone
orders?
1. Do I need to register?
Yes and no, you can browse our store freely without registering. If you want
to check out, the system will ask you to register.
2. How do I update my account?
You can login into your account by using My Account link at top of
the screen then you can modify your information.
3. What do I do if I forget my login/password?
Very simple, just Click Here. Then enter your
email and the password will be mailed to you.
4. Is your credit card processing secure?
Yes! Our site is secured by GeoTrust 128bit SSL. You can see the GeoTrust
seal on the buttom of the website.
5. What is the privacy policy?
Information we collect is only for the sole purpose of proving customer
support, tracking and Architectscornerstore.com promotions. Email addresses
will automatically be entered into the Architects Corner mailing list database.
If you choose not to receive promotional emails, simply unsubscribe when you
receive a promotional email and we will make sure to cease delivering them to
your email address immediately.
6. Do you charge sales tax?
We charge sales tax for customers who are in California.
7. How do I know what is my shipping charge?
During checkout, you will be asked the shipping method and it will also
display the charge for that particular shipping method.
8. What method can I use to pay?
Currently we accept Visa, MasterCard, Discover, American Express and
Check/Money Order. If paying by credit card, we verify the card
information when we begin processing your order. Please note that any order
may be placed on hold if we are unable to verify your card information. Please
review your card information prior to submitting your order.
9. When is my credit card charged?
Your credit card will be charged when we begin processing your order. We will
process your order as soon as possible, but please allow maximum 3-5 business
days to fill your order.
10. What shipping method can I choose?
Right now we offer Fedex Ground, 3 Day Select, Second Day Air and Next Day
Air.
We also offer the option of Will-Call/Store Pick-up if
you would like to instead pick up your order at our Los Angeles
Store.
Please do not choose the Will-Call/Store
Pick-up option if you are not going to be picking it up at our
store.
11. Can you ship to an address other than my billing address?
Yes, Architectscornerstore.com allows you to ship to an address other than
your billing address anywhere in the United States. However, we do require that
you provide us with the billing address that matches your card company's
records. We recommend that you contact your card company to update them
with your approved secondary ship-to addresses. Please note that any order may
be placed on hold if we are unable to confirm the billing and/or shipping
address. Please review your billing address prior to submitting your order.
12. Do you ship international?
We currently do not sell to international customers outside
of the United States.
13. I entered the wrong shipping address and now my package is in
transit. What can I do about this?
Unfortunately, once the package has left our warehouse we cannot change the
shipping address. Please review your shipping address before
submitting your order, so that this will not happen, otherwise we will have
to charge you the same shipping fee and/or order total to resend it.
14. What is your refund policy?
We will accept any item that is still in the original sealed and unopened
packaging , however we will charge a 25% restocking fee. Any item that is not
sealed by the manufacturer is not returnable, items included but not limited to
are markers, pens, paper products, wood products, glues, modeling products
(scale trees and people), power tools, Pina Zangaro line etc. Please email us
for RMA number before returning your items. We will not accept parcels mailed to
us without an RMA number or after 30 days. If you are unsure about a particular
item ,please email us and we will be more than happy to address your concerns.
15. What happens if my package is lost or damaged?
Architectscornertore.com is Not Responsible for Lost or Damaged Packages
due to the shipping company, however there are shipping insurance options during
checkout.
16. How do I exchange defective product?
Please report any defective product you have ordered thru our online store
within 5 days of receiving your products. Whenever possible please photograph
the defective item/s and email us with your order number. We will issue a call
tag to pick up the defective item and a replacement will be sent out once we
receive the defective product back. To save time , we can bill you for the
replacement , and once we receive the defective product we will issue you a
refund in the same payment method you paid with for the replacement. We must
receive the defective product back within 10 days from the reported date. Any
products received after 10 days will be returned to the sender at the senders
expense.
17. Is the online price the same as in store price?
Our goal is to offer the best possible prices on Architectscornerstore.com as
well as in our Architects Corner stores. Sometimes an online price
will not match a price that is offered in your local store.The local price may
require additional handling, may not be available or may have other factors that
influence the price difference from the online price. Please call your local
store if you have any questions about price.
18. What do the icons mean?
Free Shipping Exempt
Some items due to
size, weight, price, or other factors are exempt from Free Shipping and will
incur shipping charges if added to qualifying Free Shipping orders.
Drop
Ship
Products with this icon are shipped directly from the
manufacturer. Please allow additional time for delivery.
Over-sized
Due
to size and/or weight, some items are oversized. There will be additional
handling charges or the item may be limited to certain shipping
methods.
19. Do you take phone orders?
Currently we do not take orders over the phone as that could
lead to miscommunication and compromise order accuracy. To ensure order
accuracy, we ask that everyone place their orders online so they are able to
review their order before submitting it.
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